The confirm email address link in your email does not work
You need to confirm your email address when you set up an NHS login. To do this, you must select the confirm email address link we send you. If the link in your email does not work, there are a number of possible reasons why.
Broken link – Reference CID1001
A broken link can happen if:
- you copy or type the link from the email and make a mistake
- a technical error occurs
If this happens, you can try selecting the link in your email again. If you type the web address, check it is correct. If you paste the web address, make sure you copy the full address.
Expired link – Reference CID1002
The confirm email address link we send you has a time limit of 24 hours. If it has been more than 24 hours since you received the email, the link will not work.
You need to go back to the website or app you were trying to access and enter your email address and password again. You will be sent another confirm email address link to set up your NHS login.
Used link – Reference CID1003
The confirm email address link may not work because you have already used it and have successfully confirmed your email address.
Try using your NHS login to log in to a website or app.
How to change your NHS login email address
You can change your email address by going to your NHS login settings. Under the heading ‘your personal information’ select ‘change email address’.
You will be asked to enter your new email address and your password. A confirmation email will be sent to your new email address. Select the confirm email address link in the email to finish.