There is already an account linked to my details
If you try to create an account and get a message that it already exists, it may be because there is already:
- an account with the email address you tried to use
- an account linked to the NHS number you entered, but with a different email address
You can try signing in with the email linked to this account.
If you cannot remember the email you used, check all your email accounts for an email from: noreply@login.nhs.uk.
Contact us if you need further help.
There is an issue connecting to my GP
Unable to connect to your GP surgery’s system - Reference CID7023
If you see reference CID7023, the website or app you are trying to visit cannot connect to your GP surgery’s system. If this happens to you, there are some possible reasons why.
Contact us if you need help or if you still have problems.
We cannot connect your NHS login to your GP surgery - Reference CID7029
If you see reference CID7029, this means we cannot connect your NHS login to your GP surgery. There could be a problem with your details or with your GP surgery's system.
Contact us so we can find out what is causing the problem. You will need to tell us the email address you use for your NHS login.
I have not received an email with a security code
If you did not receive the confirmation email we sent you, check your spam or junk folders. Also, make sure that you entered the correct email address.
If you still have any problems getting emails from us, ask your email provider for help.
CID2011: There may be a problem with your NHS number
Every time you log in to a website or app using your NHS login, we check your NHS number. This allows us to connect you to your information securely.
If you see reference CID2011, this can mean there is a problem with your NHS number.
Contact us so we can try to fix the problem. You will need to tell us the email address you use for your NHS login.
CID2012: Your NHS login may have been disabled
Every time you log in to a website or app using your NHS login, we check your NHS number. This allows us to connect you to your information securely.
If reference CID2012 is shown, this can mean your information has errors or it is being used by someone else. If this happens to you, your NHS login will be disabled.
Contact us so we can try to fix the problem. You will need to tell us the email address you use for your NHS login.
CID2014: You cannot use your NHS login
There is a problem that we are looking at. You will not be able to use your NHS login until we have fixed the problem. This is to keep your health information secure.
What happens next:
We will update you by email. This usually takes 2 working days.
If it has been longer than 2 working days you can contact us.
CID3002: The link to cancel the update to your phone number has expired
The link to cancel the update to your phone number expires 24 hours after we email it to you.
We may have already updated the phone number you use to log in. In this case you would have received a confirmation email.
You can check or change your login and security settings in your NHS account.
Contact us if you did not mean to change your phone number, or you do not have access to it.
CID3003: The link to cancel the update to your phone number has already been used
The link to cancel the update to your phone number will not work if you have already used it and cancelled the update.
You can check or change your login and security settings in your NHS account.
Contact us if you did not mean to change your phone number, or you do not have access to it.