Passwords

How to change your NHS login password

You can change your password by visiting your NHS login settings. Under the heading ‘your personal information’ select ‘change password’.

You will be asked to enter your current password, and then your new one to confirm the change.

You can reset your NHS login password if you forget what it is. We will send a reset password link to your email address. If the reset password link in your email does not work, there are a number of possible reasons why.

Expired link – Reference CID2021

The reset password link we email to you has a time limit of 1 hour. If it has been more than 1 hour since you received the email, the reset password link will no longer work.

You need to go back to the website or app you were trying to access and enter your email address again. Send another request to reset your password. Make sure to select the reset password link in your email within the 1 hour time limit.

Used link – Reference CID2022

The reset password link may not work because you have already used it and have successfully changed your password.

Try logging into a service using your new NHS login password.

Broken link – Reference CID2023

A broken link can happen if:

  • you copy or type the link from the email and make a mistake
  • a technical error occurs

If you type the web address, check it is correct. If you paste the web address, make sure you copy the full address. If this still does not work, you can start again and send another request to reset your password.