How to change your mobile phone number
You can change your phone number by visiting your NHS login settings. Under the heading ‘your personal information’ select ‘change phone number’.
To visit your NHS login settings, you first need to log in with your NHS login details. To do this, you need access to your previous mobile phone or phone number that is currently on your NHS login.
You have lost access to your mobile phone number
You no longer have access to the phone number on your NHS login. You can change the phone number on your NHS login by telling us your NHS number.
Contact us if you do not know your NHS number.
You will need to tell us:
- the email address for your NHS login
- the current phone number for your NHS login
- your new phone number
It will also help if you can tell us about a recent time when you have tried to log into a website or app using your NHS login. Tell us the date and time, if possible.
To do this you can:
- visit a website or app that uses NHS login
- enter your username and password
- press continue
- note the date and time
The link to cancel the update to your phone number does not work
To cancel the update to your phone number, you must select the confirmation link we send you. If the link does not work, there are a number of possible reasons why.
Expired link – Reference CID3002
The link expires 24 hours after we email it to you.
We may have already updated the phone number you use to log in. In this case you would have received a confirmation email.
You can check or change your login and security settings in your NHS account.
Contact us if you did not mean to change your phone number, or you do not have access to it.
Used link – Reference CID3003
The link will not work if you have already used it and cancelled the update.
You can check or change your login and security settings in your your NHS account.
Contact us if you did not mean to change your phone number, or you do not have access to it.