How to change your mobile phone number

You can change your phone number by visiting your NHS login settings. Under the heading ‘your personal information’ select ‘change phone number’.

To visit your NHS login settings, you first need to log in with your NHS login details. To do this, you need access to your previous mobile phone or phone number that is currently on your NHS login.


You have lost access to your mobile phone number

If you see reference CID3001, this is because you no longer have access to the phone number on your NHS login. You can change the phone number on your NHS login by telling us your NHS number.

Contact us if you do not know your NHS number.

You will need to tell us:

  • the email address for your NHS login
  • the current phone number for your NHS login
  • your new phone number

It will also help if you can tell us about a recent time when you have tried to log into a website or app using your NHS login. Tell us the date and time, if possible.

To do this you can:

  1. visit a website or app that uses NHS login
  2. enter your username and password
  3. press continue
  4. note the date and time

To cancel changing your phone number on NHS login, you must select the confirmation link we send you. If the link does not work, there are a number of possible reasons why.

The link to cancel changing your phone number has a time limit of 24 hours. If it has been more than 24 hours since you received the link in your email, it will no longer work.

As it has been more than 24 hours, it may be too late to cancel as the phone number may have already been changed. You can check or change your phone number by visiting your NHS login settings.

Contact us if you did not mean to change your phone number, or you do not have access to the phone number on your NHS login.

The link to cancel changing your phone number may not work because you have already used it and have successfully cancelled changing your phone number. You can check or change your phone number by visiting your NHS login settings.

Contact us if you do not have access to the phone number on your NHS login.