CID2011: There may be a problem with your NHS number
Every time you log in to a website or app using your NHS login, we check your NHS number. This allows us to connect you to your information securely.
If you see reference CID2011, this can mean there is a problem with your NHS number.
Contact us so we can try to fix the problem. You will need to tell us the email address you use for your NHS login.
CID2012: Your NHS login may have been disabled
Every time you log in to a website or app using your NHS login, we check your NHS number. This allows us to connect you to your information securely.
If reference CID2012 is shown, this can mean your information has errors or it is being used by someone else. If this happens to you, your NHS login will be disabled.
Contact us so we can try to fix the problem. You will need to tell us the email address you use for your NHS login.
CID2014: You cannot use your NHS login
There is a problem that we are looking at. You will not be able to use your NHS login until we have fixed the problem. This is to keep your health information secure.
What happens next:
We will update you by email. This usually takes 2 working days.
If it has been longer than 2 working days you can contact us.
CID3002: The link to cancel the update to your phone number has expired
The link to cancel the update to your phone number expires 24 hours after we email it to you.
We may have already updated the phone number you use to log in. In this case you would have received a confirmation email.
You can check or change your login and security settings in your NHS account.
Contact us if you did not mean to change your phone number, or you do not have access to it.
CID3003: The link to cancel the update to your phone number has already been used
The link to cancel the update to your phone number will not work if you have already used it and cancelled the update.
You can check or change your login and security settings in your NHS account.
Contact us us if you did not mean to change your phone number, or you do not have access to it.
CID7023: Unable to connect to your GP surgery’s system
If reference CID7023 is shown, this means the website or app you are trying to visit needs to connect to your GP surgery’s system and we have not been able to make that connection. If this happens to you, there are a number of possible reasons why.
You have already set up an NHS login
The details we use to make the connection have already been used to connect you to the website or app you were trying to visit.
This can happen if you already have an NHS login with a different email address. We may have connected that NHS login to your GP surgery’s system. We can only connect one NHS login to your GP surgery’s system.
If you want to change the email address on your NHS login you can do so in your NHS account.
The details we use are invalid
The details we use to make the connection are invalid.
This can happen if:
- you have changed GP surgery
- your GP surgery has changed systems
- you no longer have permission to use your GP surgery’s online services
If your GP surgery is in England, you can ask your GP for new registration details for their online services.
Contact us if you need help or if you still have problems.
CID7029: We cannot connect your NHS login to your GP surgery
If you see reference CID7029, this means we cannot connect your NHS login to your GP surgery. There could be a problem with your details, or with your GP surgery's system.
Contact us so we can find out what is causing the problem. You will need to tell us the email address you use for your NHS login.