How to prove who you are without photo I.D.

If you are registered for your GP surgery’s online services, you will have been given 3 registration details.

The 3 registration details are:

  • Linkage Key (could be called Passphrase)
  • O.D.S. Code (could be called Organisation Code or Practice I.D.)
  • Account I.D.

You can use these 3 registration details to prove who you are instead of using photo I.D.

This is not the same as the username and password you use to log into your GP surgery’s online services.

Find out how you can use photo I.D. to prove who you are instead.


How to register for your GP surgery’s online services

Tell your GP surgery that you want to register for their online services. They will ask you to fill in a form.

You will then be given 3 registration details:

  • Linkage Key (could be called Passphrase)
  • O.D.S. Code (could be called Organisation Code or Practice I.D.)
  • Account I.D.

You can use these 3 registration details to prove who you are instead of sending a photo of your I.D.


How to find your registration details from your GP surgery’s online services

If you do not know or remember your registration details, you can ask your GP to give you them.

The 3 details you need are:

  • Linkage Key (could be called Passphrase)
  • O.D.S. Code (could be called Organisation Code or Practice I.D.)
  • Account I.D.

What to do if your registration details from your GP surgery’s online services do not work

Your registration details from your GP surgery’s online services can be used to prove who you are. If this does not work for you, there are a number of possible reasons why.

If this does not work for you there are a number of possible reasons why.

Reference CID7001: Wrong details

Reference CID7001 is shown when 1 or more of the details you enter are wrong. This could be because you have wrongly entered 1 or more of your 3 registration details from your GP surgery’s online services. Or, it could mean the name and date of birth you entered does not match what is on your NHS record.

You can try again, making sure you enter the correct details.

If this keeps on happening, contact your GP surgery to check you have the right registration details. If you have the right details, ask your GP surgery to check your name and date of birth is correct and up to date on your NHS record.

Reference CID7002: You need permission to use your GP surgery’s online services

Speak to your GP as you may need permission to access your GP surgery’s online services.

If you are trying to prove who you are, you can do this using photo I.D. instead. You will not need the registration details from your GP surgery’s online services to do this.

If you are trying to use the NHS App you should speak to your GP surgery about using their online services.

Reference CID7003: We cannot find you on our system

Reference CID7003 is shown when we cannot not find a match on our system for the details you entered. This could mean that you have wrongly entered the registration details from your GP surgery’s online services. Or, it could mean the name and date of birth you entered does not match what is on your NHS record.

Contact your GP surgery to check you have the right registration details. If you have the right details, ask your GP surgery to check your name and date of birth is correct and up to date on your NHS record.

Reference CID7006: We cannot find your GP surgery

Reference CID7006 is shown when we cannot find a GP system using the O.D.S. code your entered. This can happen if you change GP surgery. It can also happen if your GP leaves or joins a GP surgery group.

Contact your GP surgery to check you have the right registration details, making sure you have the correct O.D.S. code.

Find out how you can use photo I.D. to prove who you are instead.


What to do if your registration details from your GP surgery’s online services have already been used

Reference CID7004 is shown when the registration details from your GP surgery’s online services have already been used to set up an NHS login. This can happen if you are trying to set up a new NHS login with a different email address.

You can use the 3 registration details from your GP surgery’s online services only once to set up an NHS login. Once you have used them once, you cannot use them again on a different NHS login using a different email address.

If you want to change the email address on your NHS login you can do so by going to your NHS login settings.

If you think this is a mistake and you have not used your 3 registration details to set up an NHS login, you should contact us for help.

You will need to tell us the email address you use for your NHS login.


Reference CID2020: Unable to connect to your GP surgery’s online services

Reference CID2020 is shown when the registration details from your GP surgery’s online services are invalid. This means we cannot connect you to your GP surgery’s online services.

This could be because:

  • you have changed GP surgery
  • your GP surgery has changed systems
  • you do not have permission to use your GP surgery’s online services

You can ask your GP for new registration details for their online services. You can use these new details to try to prove who you are.

Find out how you can use photo I.D. to prove who you are instead.